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FAQs

What is a certification?

Certification is basically an authentic documentation which an individual receives after passing the exam relevant to a particular skill which covers a certain area of specialization and it is offered by some vendor and recognized at international level irrespective the different regions of the world. The employers of various national and multi-national organizations have made it compulsory for the employees to acquire these certifications to perform certain job responsibilities. There are a few certifications which have life time validity while some certifications have a shorter span of life and the individuals need to update themselves with the next module of these specific certifications.

How can I acquire certification? Do you provide it?

We do not provide certification as it is provided by some vendor and you need to pass the certification exam in order to acquire that certification. We provide you helping materials or training tools which are quite useful in passing the certification exam. For getting the information about the schedule of your particular certification exam, you can visit http://www.pearsonvue.com/ which reveals the complete information and enrolment method for the certification exam.

Do you offer money back guarantee to your customers?

Yes, we offer 100% money back guarantee to those who fail to get good results in the exam however, it is very rare case as our customers always get desired results in the certification exam by preparing through our valuable, authentic and reliable helping materials. Nevertheless, the customers are requested to follow these conditions if they want to claim the refund.

  1. The refund claim must be put forward via fax or email within the 30 days from the purchasing date.
  2. The user must send us his/her Registration and Validation Number of the website where he/she registered for taking the certification exam.
  3. The result/score sheet should match with the Registration and Validation Number of the user.
  4. The claimer should submit the order number, purchasing date, order details (exam code or name) and the Transaction ID.

Who compiles your helping materials for the certification exam?

Our helping materials are compiled or designed by a team of highly experienced professionals who prepare these materials with the highest level of responsibility and update these materials with regular intervals with the latest advancements in this specific field of the certification exam. Thats why our helping materials are very authentic and reliable.

What is your success rate?

We proudly announce that our exam preparation materials are earning 99% success rate for our users which is the best among our competitors.

How can I get more details about your services?

You get any kind of information regarding our services by sending all of your queries via email on sales@robocert.com and our team will immediately respond to all of your queries or questions.

How can I get information of my updates?

You can get the information of updates by clicking your "My Account tab. Sign In to the "My Account and get the complete list of the latest editions or versions of all valid and purchased exams. Select your particular exam a click on the "Download link and get the material of this certification exam.

Instead of updated version I found the old version. What should I do to get the updated one?

There are a few cases where the old version of an exam remains in the cache memory of you PC. You can find the updated version by restarting your computer, refreshing your Internet Explorer or make sure that your web cache is cleared or cleaned. For cleaning or clearing your web cache, you can open Internet Explorer, go to the "Tool Menu and then click on the "Internet Options and then click on the "Delete files tab.

Do you provide cost free updates?

Yes, we offer our users free updates for a period of 90 days from their purchasing date of our exam materials. After this period of 90 days, we remove the product and the updates from our Users member zone as it is regarded as expired after this specific period of three months.

For any inconvenience, feel free to Contact Us from Support Page.